STRATEGY | SERVICE DESIGN | PORTFOLIO | IMPACT

Dr Genevieve
ThornleyDr Genevieve Thornley, business strategy and service design consultant, Christchurch New Zealand

For the moments when the old way isn't working, and the new one isn't built yet.  
I lead organisations through complexity and change to build resilience and drive strategic growth. From portfolio investment decisions to service design, I broker knowledge for the greatest impact.

Get in touch


PhD UNIVERSITY OF CANTERBURY · MoP & P3O PRACTITIONER · MAKING WAVES FROM OTAUTAHI CHRISTCHURCH, NEW ZEALAND.

$90m+ research investment portfolio
$1b|$17bCAPITAL AND INSURANCE PORTFOLIOS
21,000+ CUSTOMERS ENGAGED
ACROSS SERVICES
15+ yrs senior leadership

How I can add value

Strategy & Governance

"We're making decisions but not future-proofing our value" 

  • Strategic & impartial advice
  • Governance
  • Funding & Business cases (BBC)
  • Risk & assurance

Portfolio & Product

"We're resourcing activity , but couldn't tell you if it's the right activity."

  • Investment prioritisation
  • Portfolio management
  • Service design
  • Product & content development

Capability & Impact

"We think we do good work, but can't back it up"

  • Research & Analysis
  • Learning & development
  • Stakeholder engagement
  • Evaluation & impact reporting

Selected work

⟲ Flip a tile to read more
⟲

Impact

Measuring whether investment actually reduces risk

PhD, University of Canterbury

Through my doctoral research, I built a rights-based framework to measure EU funding across the Asia Pacific. The research showed institutional structures and investment decisions undermined outcomes on the ground, and their  return on investment.

⟲

Service Design

Redesigning services, keeping a 175-year legacy intact

Business Canterbury

As part of an organisation-wide transformation, I led the service portfolio redesign for the greatest impact whether targeted or at scale, including via the creation of an on-demand online learning portal. 

⟲

Strategy

Enabling a billion-dollar campus development

University of Canterbury 

A $1b capital programme needed support with business cases and capital project reporting that would stand up to scrutiny. I developed policy, business cases, and quality assurance methodology, along with full capital reporting, including for the $260m UC Futures programme.

⟲

Portfolio

A national platform for research investment

AgResearch

A Crown research institute needed a consistent way to prioritise ideas against $90m+ of funding. I designed the Research Office blueprint and rolled out the Open Innovation Portal, delivering portfolio discipline nationwide.

⟲

Portfolio

Evidencing the outcomes of a city's recovery

CERA & MBIE 

The Canterbury earthquake recovery required an ability to evaluate the multi-faceted nature of the $17b insurance portfolio. I worked with stakeholders including the NZ Insurance Council and insurers, leading the analysis and evaluation of fiscal, environmental and social impact of the earthquakes.

⟲

Strategy

Chairing a Trust through growth and compliance

Aspiring Youth Development Trust

As inaugural Chair, I helped establish the Trust,  enabling the framework for corporate sponsorship, compliance securing funding, and holding the board to its obligations, and supporting operations to deliver real outcomes for at-risk young people via the Coast to Coast multisport race.

⟲

Service Design

Mapping the family journey for a housing charity

Habitat for Humanity

I facilitated stakeholder engagement workshops across three Christchurch communities, mapped the customer journey, and delivered recommendations to strengthen the not-for-profit service delivery and programme design.

⟲

Impact

Bringing the EU into New Zealand classrooms

National Centre for Research on Europe

How do you make a distant institution meaningful to New Zealanders?
Our co-designed programme driving professional development for secondary teachers with an immersive model European Parliament for 200+ students, turning research funding into classroom capability.

A global perspective, grounded in Aotearoa

I am a firm believer in positioning New Zealand on the global stage. I've represented New Zealand from Europe to the Asia-Pacific as part of delegations, giving keynotes, presented research, or engaging with local stakeholders, and bringing that global lens to our New Zealand organisations, most recently through international partnerships at AgResearch and an international strategy at Business Canterbury.

New Zealand · Australia · European Union, Brussels · UCL, London· UNISDR Geneva · Davos · 
The Netherlands 
· Barcelona · France · Vanuatu · Tonga · Fiji · Japan · Thailand · Macau